Frequently Asked Questions 

Why do some candles look bumpy?

Bumpy surfaces on candles can occur due to a variety of factors mostly involving the use of soy wax, however, it is important to note that these imperfections do not impact the quality or performance of the candle.

Are the candles handmade?

Yes, the candles offered by The Word Candle Company are handmade. Each candle is crafted with care and attention to detail, ensuring a unique product that reflects our commitment to quality. Handmade candles often have slight variations in appearance, which adds to their charm and individuality.

What materials are used in your candles?

Our candles are made from high-quality wax, which may include natural soy wax or other eco-friendly materials. 

How long do your candles typically burn?

The burn time of our candles varies depending on the size and type of candle. On average, our standard-sized candles can burn for approximately 40 to 50 hours. Proper candle care, such as trimming the wick and allowing the wax to pool evenly, can help maximize burn time.

Do your candles have any added fragrances?

Yes, our candles are infused with carefully selected fragrances designed to enhance your sensory experience. Each scent is thoughtfully chosen to evoke specific feelings and themes, such as peace, hope, and gratitude, aligning with the inspirational nature of our products.

Can I return or exchange my candles?

We strive for customer satisfaction and understand that sometimes a product may not meet your expectations. Please refer to our return policy for detailed information on how to initiate a return or exchange. We recommend reviewing the policy prior to making a purchase to ensure a smooth process.

How should I care for my candles?

To ensure optimal performance and longevity, it is recommended to trim the wick to 1/4 inch before each use and allow the candle to burn long enough for the wax to melt evenly across the surface. Additionally, keep the candle away from drafts and direct sunlight to prevent uneven burning.